Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after your order confirmation is received. You will receive a notification once your order has shipped.
Shipping Countries
Currently, Sqrain provides complimentary shipping for all orders shipped within the continental United States. This does not include Alaska, Hawaii, Puerto Rico, U.S. territories, U.S. military bases.
Estimated Delivery Time
Our standard delivery time is 15–20 business days after dispatch, depending on your location within the continental U.S. Delivery times are estimates and vary due to regional courier services, weather conditions, or holidays.
Shipping Fees
We offer free standard shipping on all eligible orders within the continental U.S. There are no hidden charges or minimum purchase requirements for free delivery.
Customs, Duties, and Taxes
Any applicable duties, import taxes, or other fees are the responsibility of the recipient. These charges must be paid upon the shipment’s arrival in the destination country/region, and the exact amount vary depending on local regulations. we suggest contacting your local customs authority to get an estimate of any fees before you order.Such charges are not paid to Sqrain nor set by Sqrain, but are collected by the local government in accordance with the import/export regulations of the destination country/region.
Shipping Confirmation & Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number and link. You can use this information to monitor the progress of your shipment.
Order Delays
Due to high demand, carrier issues, or severe weather, delivery occasionally be delayed. If your order has not arrived within 30 days of shipment, please contact us:
- Email: [email protected]
- Phone: +1 (208) 781-4993
Address Accuracy
Please ensure your shipping address is complete and accurate when placing your order. Sqrain is not responsible for delivery failures or delays caused by incorrect or incomplete address information.
Headquarters
- China Headquarters: Room 201, No. 3, Nan Street, Baotian Village, Shangjing Village, Xiancun Town, Zengcheng District, Guangzhou, Guangdong, China
- U.S. Office: 7500 Mayfair Circle, Fort Worth, TX 76123, USA
Contact Information
For questions regarding shipping or your order, you can reach us:
Phone: +1 (208) 781-4993
Email: [email protected]