Order Processing
All orders are processed within 1–3 business days (excluding weekends and holidays) after your order is confirmed. You will receive a notification once your order has shipped.
Shipping Regions
SQRAIN provides free standard shipping for all orders shipped within the continental United States. We do not ship to Alaska, Hawaii, Puerto Rico, U.S. territories, or U.S. military bases.
Estimated Delivery
Standard delivery typically takes 15–20 business days after dispatch, depending on your location within the continental U.S. Delivery times are estimates and are not guaranteed, as delays may occur due to carrier schedules, weather conditions, or holidays.
Shipping Fees
Eligible orders within the continental U.S. receive free standard shipping. There are no hidden charges or minimum purchase requirements.
Customs, Duties, and Taxes
Any applicable duties, import taxes, or fees are the responsibility of the recipient. These charges are collected by local authorities and are not controlled by SQRAIN. Please check with your local customs office for estimates before placing an order.
Tracking Your Order
Once your order ships, you will receive a confirmation email with a tracking number and a link to monitor your shipment.
Delivery Issues
Deliveries may occasionally be delayed due to high demand, carrier issues, or severe weather. If your order has not arrived within 30 days of shipment, please contact us using the official channels below.
Official Contact Information
For any shipping-related inquiries, US customers can contact us at:
Email: [email protected]
Phone: +1 (208) 781-4993
Address
China Headquarters: Room 201, No. 3, Nan Street, Baotian Village, Shangjing Village, Xiancun Town, Zengcheng District, Guangzhou, Guangdong, China
Important Notes
Please ensure that your shipping address is complete and accurate. SQRAIN is not responsible for delays or delivery failures caused by incorrect or incomplete addresses.
Please note that orders to regions outside the continental U.S., including Alaska, Hawaii, Puerto Rico, U.S. territories, and U.S. military bases, cannot be fulfilled.