At SQRAIN, the original brand and manufacturer of all products, we want every customer to shop with confidence. Our return and refund policy is clear, fair, and aligned with industry standards.
Eligibility for Returns & Refunds
- Returns or exchanges can be requested within 30 days of delivery.
- Accepted reasons include:
- Defective or damaged product
- Wrong item received
- Product not as described
- Change of mind (item must be in original condition)
- Returned products must be unused, undamaged, and in their original packaging with all original tags, labels, and accessories included.
Return Shipping Costs
- If the return is due to our error (e.g., defective product, wrong item, shipping damage), SQRAIN covers the return shipping cost.
- If the return is for other reasons (e.g., change of mind), the customer is responsible for return shipping.
- Customers are encouraged to use a trackable shipping service for returns, as SQRAIN is not responsible for lost or undelivered packages.
Refund Processing
- Refunds are issued to the original payment method once the returned item is received and inspected.
- Refunds are typically processed within 7 business days.
Exchanges
- If you wish to exchange your item for another product or size, please indicate this when contacting customer service.
- Exchanges are subject to product availability. If the requested replacement item is unavailable, a refund will be issued instead.
Items Not Eligible for Return or Refund
- Items showing signs of use, customer-inflicted damage, or alterations.
- Products returned after the 30-day period.
Important Notes
- Refunds and exchanges are processed only after the returned items have been received and inspected.
Contact for Returns or Refunds
US customers can contact us via the following channels:
- Email: [email protected]
- Phone: +1 (208) 781-4993