At Sqrain, we understand that shopping for garden décor online can come with a few questions. To make your experience as smooth and enjoyable as possible, we’ve compiled answers to some of the most common inquiries from our customers. If you don’t find your question here, feel free to contact us at [email protected] or call us at +1 (208) 781-4993.
1. What materials are your garden decorations made from?
Our garden ornaments are crafted from premium materials such as ceramic and glass. Each product page provides detailed material information, helping you make the right choice based on your garden setting and personal style.
2. Are your products suitable for outdoor use year-round?
Our ceramic and glass planters are suitable for regular outdoor use, but we do not recommend leaving them exposed in extreme weather conditions such as freezing temperatures or intense heat. Ceramic and glass materials may crack or break under sudden temperature changes. To extend the lifespan of your planters, we recommend:
Moving them indoors or to a sheltered area during freezing seasons;
Avoiding prolonged exposure to direct sunlight or drastic temperature changes;
Cleaning regularly and keeping them dry to reduce material wear.
3. How long will it take to receive my order?
We aim to process and ship all orders within 1–3 business days. Delivery time typically takes 15-20 business days depending on your location within the U.S. You’ll receive a tracking number via email once your package is shipped.
4. Do you ship internationally?
Currently, we only ship to addresses within the continental United States and do not support orders from outside this area. For more details, please refer to our Shipping Policy.
5. What payment methods do you accept?
We accept PayPal, Visa, and Mastercard. All transactions are secure and encrypted for your protection.
6. What should I do if my item arrives damaged?
We take great care in packaging our products, but if your item arrives damaged, please contact us at [email protected] within 24 hours of receiving it. Be sure to include your order number and photos of the damaged item. We will address the issue as quickly as possible.
7. Can I return an item if I change my mind?
Yes. We accept returns within 30 days of receiving your order, as long as the product is unused and in its original packaging. You’ll need to contact our support team before sending the item back. Please note, return shipping costs may apply unless the product is faulty.
8. Are your products eco-friendly?
We strive to work with manufacturers who use sustainable practices and materials. While not all items are certified eco-friendly, many of our products are made from recycled or sustainable materials, and we’re always working to improve in this area.